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Customer service and customer satisfaction are the backbone of customer relationships. If an organization can accurately monitor and measure customer service factors and customer satisfaction, it is easier to make appropriate corrections and ensure customer retention, good client references and new customer acquisition.
The growth of the Internet, mobile sales channels and social networking makes recognizing your customers across multiple touch points a challenge. In addition, most companies have customer data in multiple, disparate systems that are not integrated. Managing these issues to really know your customers helps you quickly resolve critical challenges such as customer value, acquisition, growth and retention while enhancing your ROI.
Over the past few years, many companies have implemented operational customer relationship management (CRM) systems to understand and manage their customers. These companies are now analyzing customer behavior to plan and optimize marketing tactics and improve customer service programs. As the volume and availability of customer data is increasing, companies have started to turn to customer analytic applications to help them identify the tastes and preferences of particular target markets to create more relevant offerings and improve the efficiency of marketing dollars.
BI Consulting Group’s business intelligence services empowers you to process the magnitude of data required for effective and meaningful customer relationship management that can positively affect the bottom line. The analytical power combined with the intuitive interface of our solutions will make it easy for you to examine customer behavior, uncover trends and take timely actions. Our solutions and services enable companies to tap into the information contained in their enterprise systems, and strategically leverage it to achieve optimum levels of customer acquisition, retention, and profitability.
We provide companies with the insight needed to develop, market, and sell products and services that are more personalized and more tailored to their customers’ needs, and to deliver superior post-sales support. BI Consulting Group enables companies to build stronger customer relationships, with the ability to:
BI Consultant Group’s Customer Management solutions and services enable you to have more relevant conversations with your customers, which leads to more profitable, satisfying and longer-lasting relationships by harnessing a powerful combination of advanced analytics and marketing communication features.
Our Customer Relationship Management solutions cater to all aspects of a CRM application, including but not limited to:
Our CRM services include:
If you need a rich, intuitive Business Intelligence solution, coupled with robust CRM features, we encourage you to contact us today to discuss your unique requirements and let’s get started on improving your relationship with your customers.